More and more people are clamouring for the ability to communicate with their doctor through email and social media. In fact, a recent study from the Journal of General Internal Medicine reports that 37 percent of patients have emailed their doctor while 18 percent used Facebook to get in touch with their physician. It behooves medical professionals to embrace electronic communication with patients but it’s important to be smart about it.

While patients would like to be able to communicate with their doctors via electronic channels, physicians have been slow to adapt to this. Some healthcare professionals have embraced this by using email, Facebook or specialized healthcare communication apps to better engage with their patients.

The results have been positive as patients have easier access to their physicians using technology they are comfortable with. Of course, if your practice or healthcare organization is thinking about embracing doctor-patient electronic communication, it is important to set up guidelines to make sure both sides fully understand the process. Here are a few things you should consider before using electronic communication to chat to patients.

Open the right line of communication

Chances are you don’t want patients bombarding your email, Facebook, Instagram, Twitter, LinkedIn or any other social media profiles you might have with queries about their health. Before engaging patients using electronic communication, establish what media you wish to have patients contact you through. Email is the most reliable method while setting up a professional Facebook page is also a viable option. Whatever you do, make sure you keep your personal and professional social media and email accounts separate. If a patient ever tries to contact you through a personal account, direct them to your professional one.

Setup response time frames

A lot of people believe using social media, email or other channels of electronic communication should lead to fast, if not immediate, response times. As a healthcare professional, you probably won’t be able to answer most questions as soon as they land in your inbox. Establish an acceptable response time within your electronic communication guidelines that lets patients know when they can expect to hear back from you. Something between 24 to 48 hours is ideal in most cases.

Keep things secure

Security is always important especially when it comes to the exchange of health information. You will always want to check that you are sending the right information to the correct individual. It is also a good idea to have one email address or account from which patients can ask you questions from. This will help eliminate possible fraudulent activity. If you do think one of your patients has had their account hacked, or the information you need to share is sensitive, it is best to have them call or come into the office.

Don’t get overwhelmed

One of the main issues from a doctor’s perspective when it comes to electronic communications is what you will and will not answer. For starters, you don’t want to be fielding questions about appointments, payments or the weather. You also don’t want to be giving away medical advice and opinions on a free basis as people will stop coming to your practice altogether and just solicit you for free information online. One policy to consider is to only answer questions from patients based on upcoming or completed visits. This will help eliminate frivolous queries from your patients.

Alternatives

If you don’t feel comfortable using email or social media to talk to patients or you want a system that is a little more comprehensive, there are several applications on the market designed specifically for healthcare providers. Not only do these enhance doctor-patient communication using mobile devices, but can also allow for video chat, scheduling and a host of other features along with direct messaging. These often tend to be more secure than email and social media as well.

Communication between physicians and patients will continue to move from traditional channels to electronic ones. Failing to adapt will only frustrate your current patients and make new patients less likely to consider you. Contact us today if you’re interested in learning more about how electronic communication in regards to healthcare works and what you can do to embrace it successfully.

What would you do if you couldn’t access Facebook, Twitter, Instagram or any of the other social media platforms that you rely on to keep you up-to-date with the ins and outs of your friends’ lives, current affairs and celebrity gossip? Would you miss it or would it be a blessing in disguise? If you’re tempted to think the latter, think for a moment about those countries where their citizens don’t have the choice. Take Iran for example, where the above three platforms are totally, or partially, blocked. So how do people communicate? Read on to find out.

While China is probably the most well known country for restricting their population’s ability to view certain websites, whether through a desire to restrict access to information that might harm the country’s image or because of industry competition, there are other nations which also exercise strict control over what their people can and cannot see online.

Take Iran for example. Its citizens are denied access to Facebook and Twitter while Instagram is partially blocked due to the fact that it is possible to block individual accounts whilst leaving other parts of the platform online. Of course, anyone wanting to update their Facebook status, send tweets or upload a risqué selfie can do so using a VPN. But most VPNs charge a monthly subscription for their services and even then the access can be sketchy at best. However there is one social media platform in Iran that is freely available and that is Line, the instant messenger chat application. Unlike China which has blocked Line (something that is more to do with it being direct competition to the homegrown chat app WeChat than freedom of speech), in Iran Line is big news. In particular its social media function, called Timeline, is connecting people throughout the country, and in some surprising ways.

Texting someone is yesterday’s news, and messaging apps are the primary form of quick communication for people everywhere. And in Iran the app of choice used to be Viber – at least it was until it was blocked by Iranian officials at the end of last year. In its place came Telegram, a Russian chat app which has almost 60% of its total users in Iran. Line doesn’t currently compete with Telegram when it comes to messages, but that could change at any time, mainly thanks to some users of the latter’s penchant for spreading pornographic content.

In direct contrast to that, the Japanese owned Line is intent on maintaining its wholesome image – and Iranian companies are recognizing that and using Line as a platform to market themselves. And it’s no great surprise when you look at the numbers: well known for being one of, if not the, biggest blogging communities in the world, Iranian citizens are devout readers and creators of online content. What is particularly attractive to marketers in Iran is that a staggering 90% of people in Iran who use Line are actually active on a daily basis on Timeline.

But using Timeline in an official capacity is not as simple as merely opening an account and updating your status as it is on say, WeChat, Twitter or Facebook. Line stipulates that anyone who wants to open an ‘Official Account’ – be they a corporation or a celebrity – must apply to be a Line Partner. Line can decide whether or not to accept their ‘partner’ and, if deemed a good match for the platform, the company or person in question will then be made to sign an agreement and pay a subscription – and periodic fees. Harsh as this may seem when compared to free platforms, it is precisely this which enables Line to ensure its content is continually updated whilst also being of a permissible standard. And it is this policy of control and moderation that allows Line to operate unfettered in Iran.

So who are the Iranian celebrities who have signed up for an official Line account? The country’s first adopter was AlireSaa, a viral celebrity famous for humorous musical clips and anecdotes. At the time of signing up with Line he had around 320,000 Instagram followers – a number which took him two years to build. But after just five weeks on Line he had already beaten this – and his number of followers doesn’t show signs of abating any time soon – his fan base is already tipping the 500,000 mark.

So why is AlireSaa so phenomenally popular on Line but less so on Instagram? The answer lies in the fact that, aside from being partially blocked in Iran (although AlireSaa’s account was not) there are a number of features that Line offers to its official account holders that other social media platforms do not. One of these is Line’s ‘On Air’ sessions which uses live chat. AlireSaa used this feature to run a video contest for followers. His fans were treated to a two hour long live chat with their hero and were able to submit videos of themselves performing one of AlireSaa’s musical clips.

A staggering amount of people engaged with AlireSaa, who let’s remember is not a global superstar – 50,000 of them in fact and 10,000 of them submitted videos during the two hour window. When he announced the live chat, AlireSaa had 215,000 Line followers – a number which exploded as news of the contest spread like wildfire on the app’s Timeline feature.

If you’re still of the opinion that social media is a waste of time and can’t do anything for your business, maybe it’s time to take another look. If you want to follow in AlireSaa’s shoes and become a viral success, why not get in touch with us today. We can’t promise to make you an Internet superstar but we can help point you in the right direction.

It’s possible you take your access to Facebook, Twitter and other social media platforms for granted. Maybe you’ve never thought about what a world without news feeds and constant updates and selfies from your friends and acquaintances is like. While there are moments when we’re all fed up of so-and-so’s latest attention-seeking Facebook status or their endless stream of glamorous vacation photos, the stark reality is, if our social media platforms were suddenly taken away from us, many of us would be at a loss. So what is it like to live in a country where many of these forms of communication are banned?

While China is probably the most well known country for restricting their population’s ability to view certain websites, whether through a desire to restrict access to information that might harm the country’s image or because of industry competition, there are other nations which also exercise strict control over what their people can and cannot see online.

Take Iran for example. Its citizens are denied access to Facebook and Twitter while Instagram is partially blocked due to the fact that it is possible to block individual accounts whilst leaving other parts of the platform online. Of course, anyone wanting to update their Facebook status, send tweets or upload a risqué selfie can do so using a VPN. But most VPNs charge a monthly subscription for their services and even then the access can be sketchy at best. However there is one social media platform in Iran that is freely available and that is Line, the instant messenger chat application. Unlike China which has blocked Line (something that is more to do with it being direct competition to the homegrown chat app WeChat than freedom of speech), in Iran Line is big news. In particular its social media function, called Timeline, is connecting people throughout the country, and in some surprising ways.

Texting someone is yesterday’s news, and messaging apps are the primary form of quick communication for people everywhere. And in Iran the app of choice used to be Viber – at least it was until it was blocked by Iranian officials at the end of last year. In its place came Telegram, a Russian chat app which has almost 60% of its total users in Iran. Line doesn’t currently compete with Telegram when it comes to messages, but that could change at any time, mainly thanks to some users of the latter’s penchant for spreading pornographic content.

In direct contrast to that, the Japanese owned Line is intent on maintaining its wholesome image – and Iranian companies are recognizing that and using Line as a platform to market themselves. And it’s no great surprise when you look at the numbers: well known for being one of, if not the, biggest blogging communities in the world, Iranian citizens are devout readers and creators of online content. What is particularly attractive to marketers in Iran is that a staggering 90% of people in Iran who use Line are actually active on a daily basis on Timeline.

But using Timeline in an official capacity is not as simple as merely opening an account and updating your status as it is on say, WeChat, Twitter or Facebook. Line stipulates that anyone who wants to open an ‘Official Account’ – be they a corporation or a celebrity – must apply to be a Line Partner. Line can decide whether or not to accept their ‘partner’ and, if deemed a good match for the platform, the company or person in question will then be made to sign an agreement and pay a subscription – and periodic fees. Harsh as this may seem when compared to free platforms, it is precisely this which enables Line to ensure its content is continually updated whilst also being of a permissible standard. And it is this policy of control and moderation that allows Line to operate unfettered in Iran.

So who are the Iranian celebrities who have signed up for an official Line account? The country’s first adopter was AlireSaa, a viral celebrity famous for humorous musical clips and anecdotes. At the time of signing up with Line he had around 320,000 Instagram followers – a number which took him two years to build. But after just five weeks on Line he had already beaten this – and his number of followers doesn’t show signs of abating any time soon – his fan base is already tipping the 500,000 mark.

So why is AlireSaa so phenomenally popular on Line but less so on Instagram? The answer lies in the fact that, aside from being partially blocked in Iran (although AlireSaa’s account was not) there are a number of features that Line offers to its official account holders that other social media platforms do not. One of these is Line’s ‘On Air’ sessions which uses live chat. AlireSaa used this feature to run a video contest for followers. His fans were treated to a two hour long live chat with their hero and were able to submit videos of themselves performing one of AlireSaa’s musical clips.

A staggering amount of people engaged with AlireSaa, who let’s remember is not a global superstar – 50,000 of them in fact and 10,000 of them submitted videos during the two hour window. When he announced the live chat, AlireSaa had 215,000 Line followers – a number which exploded as news of the contest spread like wildfire on the app’s Timeline feature.

If you’re still of the opinion that social media is a waste of time and can’t do anything for your business, maybe it’s time to take another look. If you want to follow in AlireSaa’s shoes and become a viral success, why not get in touch with us today. We can’t promise to make you an Internet superstar but we can help point you in the right direction.

Communicating via social media is a way of life for many of us, and these days it’s almost unheard of to not have a Facebook account, but what do you do to stay in touch with friends and family if you don’t have access to one of the popular social media platforms because your government has banned them? This post takes a look at how a country like Iran stays connected despite Facebook and Twitter being blocked – and why the instant messaging app Iranians do use is so wildly popular.

While China is probably the most well known country for restricting their population’s ability to view certain websites, whether through a desire to restrict access to information that might harm the country’s image or because of industry competition, there are other nations which also exercise strict control over what their people can and cannot see online.

Take Iran for example. Its citizens are denied access to Facebook and Twitter while Instagram is partially blocked due to the fact that it is possible to block individual accounts whilst leaving other parts of the platform online. Of course, anyone wanting to update their Facebook status, send tweets or upload a risqué selfie can do so using a VPN. But most VPNs charge a monthly subscription for their services and even then the access can be sketchy at best. However there is one social media platform in Iran that is freely available and that is Line, the instant messenger chat application. Unlike China which has blocked Line (something that is more to do with it being direct competition to the homegrown chat app WeChat than freedom of speech), in Iran Line is big news. In particular its social media function, called Timeline, is connecting people throughout the country, and in some surprising ways.

Texting someone is yesterday’s news, and messaging apps are the primary form of quick communication for people everywhere. And in Iran the app of choice used to be Viber – at least it was until it was blocked by Iranian officials at the end of last year. In its place came Telegram, a Russian chat app which has almost 60% of its total users in Iran. Line doesn’t currently compete with Telegram when it comes to messages, but that could change at any time, mainly thanks to some users of the latter’s penchant for spreading pornographic content.

In direct contrast to that, the Japanese owned Line is intent on maintaining its wholesome image – and Iranian companies are recognizing that and using Line as a platform to market themselves. And it’s no great surprise when you look at the numbers: well known for being one of, if not the, biggest blogging communities in the world, Iranian citizens are devout readers and creators of online content. What is particularly attractive to marketers in Iran is that a staggering 90% of people in Iran who use Line are actually active on a daily basis on Timeline.

But using Timeline in an official capacity is not as simple as merely opening an account and updating your status as it is on say, WeChat, Twitter or Facebook. Line stipulates that anyone who wants to open an ‘Official Account’ – be they a corporation or a celebrity – must apply to be a Line Partner. Line can decide whether or not to accept their ‘partner’ and, if deemed a good match for the platform, the company or person in question will then be made to sign an agreement and pay a subscription – and periodic fees. Harsh as this may seem when compared to free platforms, it is precisely this which enables Line to ensure its content is continually updated whilst also being of a permissible standard. And it is this policy of control and moderation that allows Line to operate unfettered in Iran.

So who are the Iranian celebrities who have signed up for an official Line account? The country’s first adopter was AlireSaa, a viral celebrity famous for humorous musical clips and anecdotes. At the time of signing up with Line he had around 320,000 Instagram followers – a number which took him two years to build. But after just five weeks on Line he had already beaten this – and his number of followers doesn’t show signs of abating any time soon – his fan base is already tipping the 500,000 mark.

So why is AlireSaa so phenomenally popular on Line but less so on Instagram? The answer lies in the fact that, aside from being partially blocked in Iran (although AlireSaa’s account was not) there are a number of features that Line offers to its official account holders that other social media platforms do not. One of these is Line’s ‘On Air’ sessions which uses live chat. AlireSaa used this feature to run a video contest for followers. His fans were treated to a two hour long live chat with their hero and were able to submit videos of themselves performing one of AlireSaa’s musical clips.

A staggering amount of people engaged with AlireSaa, who let’s remember is not a global superstar – 50,000 of them in fact and 10,000 of them submitted videos during the two hour window. When he announced the live chat, AlireSaa had 215,000 Line followers – a number which exploded as news of the contest spread like wildfire on the app’s Timeline feature.

If you’re still of the opinion that social media is a waste of time and can’t do anything for your business, maybe it’s time to take another look. If you want to follow in AlireSaa’s shoes and become a viral success, why not get in touch with us today. We can’t promise to make you an Internet superstar but we can help point you in the right direction.

The functionality of Microsoft Office has yet to be beaten. And while it is known for its straightforward productivity, there are quite a few add-ins for your favorite Office application that just might improve your experience further. Whether you want to add a cool infographic to an Excel spreadsheet or need to set an Uber reminder from Outlook, here are four add-ins that can help change the way you use Office.

You probably use Microsoft Office on a daily basis but, if you aren’t utilizing plug-ins, you are missing out on a world of cool features that can improve your favorite applications. Microsoft calls them Office Add-ins, and they can be found in the Office Store. Log into your Microsoft account and download the Office Add-ins you want. After that, open the Office application the add-in is meant for. Once open, go to Insert > My Add-ins, and then pick the one you want. That’s it.

Of course, knowing how to do it is just the first step of the equation. You also have to know which add-ins are worth installing. If you are using Office 2013 or later, here are some of the add-ins you might want to check out.

People Graph

For: Excel
Price: Free
Excel is a great way to share numbers and vital data. However, your traditional spreadsheet can look a bit boring, and in particular it can fall short if you need certain figures to stand out. Apart from making them bold or larger, there aren’t a ton of options at your disposal. This is where People Graph comes in. This add-in lets you take those simple numbers and transform them into an engaging infographic that lets the data really stand out.

DocuSign

For: Word
Price: Free Trial (subscription required after trial)
If you need to sign a lot of documents, the process can be a complicated one. DocuSign removes all the hassles by letting you drag and drop your eSignature right there in Word. No longer will you have to print out a document, sign it, and then scan it back onto the computer. DocuSign also meets all legal standards when it comes to eSignatures, so security or validity won’t be an issue.

Uber Ride Reminder

For: Outlook
Price: Free
Raise your hand if you’ve scheduled an Uber ride, only to then forget about it. Chances are there are a lot of hands in the air, ours included. With the Uber Ride Reminder add-in, you won’t have to worry about that happening again. When you schedule a ride, you can place it in your Outlook calendar, and also have the option to setup a mobile reminder from the add-in. New users of the add-in might even be eligible for a free ride, too!

Translator

For: Word
Price: Free
If you work with bilingual clients, or simply want to quickly translate some text into another language, it normally involves a lot of copying and pasting from Word to an internet browser and back again. The Translator add-in cuts out the middle man, and lets you perform translations in over 40 languages right there in Word. While we can’t always vouch for the accuracy of the translations, it can at least help you get the gist of the message.

Believe it or not, there are tons of tools, tips and tricks out there that will let you and your employees get more out of Microsoft Office. Let our expert team show you how your company can get the most out of them and other Office features.

Are you looking for a way to change up your Microsoft Office experience? It’s actually pretty easy to do thanks to a plethora of add-ins available for your favorite Office application. While these tools aren’t exactly reinventing the wheel, they do add a nifty wrinkle to the popular Office suite. Want more information? Read on for everything you need to know about add-ins, including which ones you should consider installing.

You probably use Microsoft Office on a daily basis but, if you aren’t utilizing plug-ins, you are missing out on a world of cool features that can improve your favorite applications. Microsoft calls them Office Add-ins, and they can be found in the Office Store. Log into your Microsoft account and download the Office Add-ins you want. After that, open the Office application the add-in is meant for. Once open, go to Insert > My Add-ins, and then pick the one you want. That’s it.

Of course, knowing how to do it is just the first step of the equation. You also have to know which add-ins are worth installing. If you are using Office 2013 or later, here are some of the add-ins you might want to check out.

People Graph

For: Excel
Price: Free
Excel is a great way to share numbers and vital data. However, your traditional spreadsheet can look a bit boring, and in particular it can fall short if you need certain figures to stand out. Apart from making them bold or larger, there aren’t a ton of options at your disposal. This is where People Graph comes in. This add-in lets you take those simple numbers and transform them into an engaging infographic that lets the data really stand out.

DocuSign

For: Word
Price: Free Trial (subscription required after trial)
If you need to sign a lot of documents, the process can be a complicated one. DocuSign removes all the hassles by letting you drag and drop your eSignature right there in Word. No longer will you have to print out a document, sign it, and then scan it back onto the computer. DocuSign also meets all legal standards when it comes to eSignatures, so security or validity won’t be an issue.

Uber Ride Reminder

For: Outlook
Price: Free
Raise your hand if you’ve scheduled an Uber ride, only to then forget about it. Chances are there are a lot of hands in the air, ours included. With the Uber Ride Reminder add-in, you won’t have to worry about that happening again. When you schedule a ride, you can place it in your Outlook calendar, and also have the option to setup a mobile reminder from the add-in. New users of the add-in might even be eligible for a free ride, too!

Translator

For: Word
Price: Free
If you work with bilingual clients, or simply want to quickly translate some text into another language, it normally involves a lot of copying and pasting from Word to an internet browser and back again. The Translator add-in cuts out the middle man, and lets you perform translations in over 40 languages right there in Word. While we can’t always vouch for the accuracy of the translations, it can at least help you get the gist of the message.

Believe it or not, there are tons of tools, tips and tricks out there that will let you and your employees get more out of Microsoft Office. Let our expert team show you how your company can get the most out of them and other Office features.

Microsoft Office might be boring to some people, but those users probably haven’t explored the exciting world of add-ins. Utilizing these cool features, which work inside your favorite Office application, can help change your experience for the better. Don’t worry if you’re not up to speed when it comes to add-ins – we’ll show you where to find them, and which ones you need to install.

You probably use Microsoft Office on a daily basis but, if you aren’t utilizing plug-ins, you are missing out on a world of cool features that can improve your favorite applications. Microsoft calls them Office Add-ins, and they can be found in the Office Store. Log into your Microsoft account and download the Office Add-ins you want. After that, open the Office application the add-in is meant for. Once open, go to Insert > My Add-ins, and then pick the one you want. That’s it.

Of course, knowing how to do it is just the first step of the equation. You also have to know which add-ins are worth installing. If you are using Office 2013 or later, here are some of the add-ins you might want to check out.

People Graph

For: Excel
Price: Free
Excel is a great way to share numbers and vital data. However, your traditional spreadsheet can look a bit boring, and in particular it can fall short if you need certain figures to stand out. Apart from making them bold or larger, there aren’t a ton of options at your disposal. This is where People Graph comes in. This add-in lets you take those simple numbers and transform them into an engaging infographic that lets the data really stand out.

DocuSign

For: Word
Price: Free Trial (subscription required after trial)
If you need to sign a lot of documents, the process can be a complicated one. DocuSign removes all the hassles by letting you drag and drop your eSignature right there in Word. No longer will you have to print out a document, sign it, and then scan it back onto the computer. DocuSign also meets all legal standards when it comes to eSignatures, so security or validity won’t be an issue.

Uber Ride Reminder

For: Outlook
Price: Free
Raise your hand if you’ve scheduled an Uber ride, only to then forget about it. Chances are there are a lot of hands in the air, ours included. With the Uber Ride Reminder add-in, you won’t have to worry about that happening again. When you schedule a ride, you can place it in your Outlook calendar, and also have the option to setup a mobile reminder from the add-in. New users of the add-in might even be eligible for a free ride, too!

Translator

For: Word
Price: Free
If you work with bilingual clients, or simply want to quickly translate some text into another language, it normally involves a lot of copying and pasting from Word to an internet browser and back again. The Translator add-in cuts out the middle man, and lets you perform translations in over 40 languages right there in Word. While we can’t always vouch for the accuracy of the translations, it can at least help you get the gist of the message.

Believe it or not, there are tons of tools, tips and tricks out there that will let you and your employees get more out of Microsoft Office. Let our expert team show you how your company can get the most out of them and other Office features.

There are numerous strains of malware out there, but one particularly unpleasant one is ransomware. While this malicious software has been around for some time, recently a newer, nastier upgrade was discovered. Posing a threat to businesses of all sizes, the program, called Chimera, has upped the ante when it comes to scaring its victims out of their hard-earned cash. But what exactly is this malware, and what do you need to look out for?

Business is booming in the world of cyber crime, and scammers, extortionists, phishers and hackers are constantly on the lookout for new ways to exploit our fears and naivety in order to boost their bank accounts, steal our data, or simply cause us mayhem for their own twisted pleasure. One of worst types of malware for playing with our emotions – and therefore increasing the likelihood of us capitulating to its demands – is ransomware. If you don’t know how this program works, read on for an introduction.

If your computer has been infected by ransomware, the first sign that something is wrong is normally discovering that you are unable to open one or more of your files. That’s because the malware encrypts them, rendering them completely inaccessible. The next thing you see will be a ‘ransom note’, either in the form of an email or a notice that appears directly on your screen. You will be told that if you want to see your files again you will need to pay a sum of money. After making payment you will (allegedly) be sent a code that will allow you to decrypt your files.

Some types of ransomware up the fear factor even further by pretending that the FBI, CIA or other national law enforcement or government agency is behind the ‘kidnapping’. You will be told that your files are being held hostage because you have downloaded pirated software or files, or visited an illegal or illicit website – such as those depicting extreme pornography or threatening national security. Regardless of whether or not you are guilty of any of the above – be it a visit to an x-rated website, or downloading a pirated copy of the latest episode of The Walking Dead, your first instinct is probably to panic. The thought of no longer having access to any of our information, files or data is enough to make most of us break out into a cold sweat. If you haven’t backed up, everything from your vacation pictures to your company’s data could be lost for good.

The problem for ransomware creators, however, is that many users have wisened up to their tactics, and are refusing to pay, instead calling in an IT specialist to try and restore their encrypted files. This has left cyber criminals needing to find a way to boost ‘trade’. And that is where Chimera comes in. Christened by the Anti-Botnet Advisory Centre – a part of Germany’s Association of the Internet Industry – unlike previous forms of ransomware, which were indiscriminate when choosing their victims, this latest threat primarily targets businesses.

An employee will receive an email, purporting to be an application for a job within your firm, or some kind of corporate deal. This email will include a link ostensibly to the applicant’s resume or to details of the offer, but will in fact go to an infected file stored in Dropbox. Chimera then infects the user’s computer and encrypts any local files. Once the PC has been rebooted, the ransom note will be displayed on the desktop. Payment is usually set at around $680 USD, which must be paid in Bitcoins. And in order to further scare the victim into paying, the note will also state that failure to make payment will result in the user’s files being published online.

If there is a slight silver lining to the Chimera cloud, it is that the Anti-Botnet Advisory Centre has not found any proof that files have been published – at least not yet. In fact, it is still unknown whether the ransomware does actually take the encrypted files or if it is just an empty threat. Regardless, it is still a threat which could easily convince many users to pay the ransom. And should Chimera make good on its threats, the ramifications for a business are huge – and that’s without taking into consideration the nightmare of having your files encrypted in the first place. With Chimera targeting businesses of all sizes, and random employees within the business at that, isn’t it time you took another good look at your organization’s security posture?

Contact us today and talk to one of our security experts. We’ll be more than happy to help ensure that your small or medium-sized business isn’t taken hostage by Chimera or any other type of ransomware.

The threat of being infected by malicious software is part and parcel of spending time on the internet, and no sooner have the antivirus and security software programs released an update or new patch than cyber criminals are scrambling for ways to circumvent them. In addition, as end users become savvier to the tricks and scams used to steal our data, money or identities, new tactics are employed to try and fool us. And that includes Chimera, a new strain of ransomware which has recently been uncovered.

Business is booming in the world of cyber crime, and scammers, extortionists, phishers and hackers are constantly on the lookout for new ways to exploit our fears and naivety in order to boost their bank accounts, steal our data, or simply cause us mayhem for their own twisted pleasure. One of worst types of malware for playing with our emotions – and therefore increasing the likelihood of us capitulating to its demands – is ransomware. If you don’t know how this program works, read on for an introduction.

If your computer has been infected by ransomware, the first sign that something is wrong is normally discovering that you are unable to open one or more of your files. That’s because the malware encrypts them, rendering them completely inaccessible. The next thing you see will be a ‘ransom note’, either in the form of an email or a notice that appears directly on your screen. You will be told that if you want to see your files again you will need to pay a sum of money. After making payment you will (allegedly) be sent a code that will allow you to decrypt your files.

Some types of ransomware up the fear factor even further by pretending that the FBI, CIA or other national law enforcement or government agency is behind the ‘kidnapping’. You will be told that your files are being held hostage because you have downloaded pirated software or files, or visited an illegal or illicit website – such as those depicting extreme pornography or threatening national security. Regardless of whether or not you are guilty of any of the above – be it a visit to an x-rated website, or downloading a pirated copy of the latest episode of The Walking Dead, your first instinct is probably to panic. The thought of no longer having access to any of our information, files or data is enough to make most of us break out into a cold sweat. If you haven’t backed up, everything from your vacation pictures to your company’s data could be lost for good.

The problem for ransomware creators, however, is that many users have wisened up to their tactics, and are refusing to pay, instead calling in an IT specialist to try and restore their encrypted files. This has left cyber criminals needing to find a way to boost ‘trade’. And that is where Chimera comes in. Christened by the Anti-Botnet Advisory Centre – a part of Germany’s Association of the Internet Industry – unlike previous forms of ransomware, which were indiscriminate when choosing their victims, this latest threat primarily targets businesses.

An employee will receive an email, purporting to be an application for a job within your firm, or some kind of corporate deal. This email will include a link ostensibly to the applicant’s resume or to details of the offer, but will in fact go to an infected file stored in Dropbox. Chimera then infects the user’s computer and encrypts any local files. Once the PC has been rebooted, the ransom note will be displayed on the desktop. Payment is usually set at around $680 USD, which must be paid in Bitcoins. And in order to further scare the victim into paying, the note will also state that failure to make payment will result in the user’s files being published online.

If there is a slight silver lining to the Chimera cloud, it is that the Anti-Botnet Advisory Centre has not found any proof that files have been published – at least not yet. In fact, it is still unknown whether the ransomware does actually take the encrypted files or if it is just an empty threat. Regardless, it is still a threat which could easily convince many users to pay the ransom. And should Chimera make good on its threats, the ramifications for a business are huge – and that’s without taking into consideration the nightmare of having your files encrypted in the first place. With Chimera targeting businesses of all sizes, and random employees within the business at that, isn’t it time you took another good look at your organization’s security posture?

Contact us today and talk to one of our security experts. We’ll be more than happy to help ensure that your small or medium-sized business isn’t taken hostage by Chimera or any other type of ransomware.

You are probably already familiar with ransomware, one of the nastier forms of malicious software that does the rounds every now and again, but what you may not already be acquainted with is a ransomware program called Chimera. Only recently discovered, Chimera’s creators have taken the already unpleasant ransomware program’s scare tactics to the next level. Read on for a closer look at the way that ransomware – and Chimera – operates.

Business is booming in the world of cyber crime, and scammers, extortionists, phishers and hackers are constantly on the lookout for new ways to exploit our fears and naivety in order to boost their bank accounts, steal our data, or simply cause us mayhem for their own twisted pleasure. One of worst types of malware for playing with our emotions – and therefore increasing the likelihood of us capitulating to its demands – is ransomware. If you don’t know how this program works, read on for an introduction.

If your computer has been infected by ransomware, the first sign that something is wrong is normally discovering that you are unable to open one or more of your files. That’s because the malware encrypts them, rendering them completely inaccessible. The next thing you see will be a ‘ransom note’, either in the form of an email or a notice that appears directly on your screen. You will be told that if you want to see your files again you will need to pay a sum of money. After making payment you will (allegedly) be sent a code that will allow you to decrypt your files.

Some types of ransomware up the fear factor even further by pretending that the FBI, CIA or other national law enforcement or government agency is behind the ‘kidnapping’. You will be told that your files are being held hostage because you have downloaded pirated software or files, or visited an illegal or illicit website – such as those depicting extreme pornography or threatening national security. Regardless of whether or not you are guilty of any of the above – be it a visit to an x-rated website, or downloading a pirated copy of the latest episode of The Walking Dead, your first instinct is probably to panic. The thought of no longer having access to any of our information, files or data is enough to make most of us break out into a cold sweat. If you haven’t backed up, everything from your vacation pictures to your company’s data could be lost for good.

The problem for ransomware creators, however, is that many users have wisened up to their tactics, and are refusing to pay, instead calling in an IT specialist to try and restore their encrypted files. This has left cyber criminals needing to find a way to boost ‘trade’. And that is where Chimera comes in. Christened by the Anti-Botnet Advisory Centre – a part of Germany’s Association of the Internet Industry – unlike previous forms of ransomware, which were indiscriminate when choosing their victims, this latest threat primarily targets businesses.

An employee will receive an email, purporting to be an application for a job within your firm, or some kind of corporate deal. This email will include a link ostensibly to the applicant’s resume or to details of the offer, but will in fact go to an infected file stored in Dropbox. Chimera then infects the user’s computer and encrypts any local files. Once the PC has been rebooted, the ransom note will be displayed on the desktop. Payment is usually set at around $680 USD, which must be paid in Bitcoins. And in order to further scare the victim into paying, the note will also state that failure to make payment will result in the user’s files being published online.

If there is a slight silver lining to the Chimera cloud, it is that the Anti-Botnet Advisory Centre has not found any proof that files have been published – at least not yet. In fact, it is still unknown whether the ransomware does actually take the encrypted files or if it is just an empty threat. Regardless, it is still a threat which could easily convince many users to pay the ransom. And should Chimera make good on its threats, the ramifications for a business are huge – and that’s without taking into consideration the nightmare of having your files encrypted in the first place. With Chimera targeting businesses of all sizes, and random employees within the business at that, isn’t it time you took another good look at your organization’s security posture?

Contact us today and talk to one of our security experts. We’ll be more than happy to help ensure that your small or medium-sized business isn’t taken hostage by Chimera or any other type of ransomware.

While it is impossible to predict the future, it looks as if 2016 is shaping up to be a year in which new phone releases take center stage. This also means consumers need to be educated and savvy about buying a new device this year. You might have your heart set on a certain brand, but there will be a lot of competition on the market, and other models might sport different features and possibly a lower price tag. We take a look at some of the new phones scheduled for release in 2016.

Apple iPhone 7

There have been plenty of rumors about what the iPhone 7 and iPhone 7 Plus will feature, such as the elimination of the headphone jack, but not a whole lot more than that is known at the moment. These phones are expected to be thinner, and to feature common upgrades like a higher-resolution camera and a speedier processor. Everything else about the phone floating around at the moment is just hearsay. If Apple follows precedent, the iPhone 7 will be released in September.

Samsung Galaxy S7

Samsung fans won’t have to wait all that long to get their hands on the new line of Galaxy phones, with the Galaxy S7 expected to hit stores in February. While the Galaxy S6 and, in particular, the Galaxy S6 Edge had supply issues that made it hard for consumers to get their hands on one, the International Business Times reports that, this time around, five million devices will be available at launch. New features for the Galaxy include a 4k display and a pressure-sensitive touch screen. A retina scanner could also be included, according to The Wall Street Journal.

Windows Surface Phone

The Windows Phone has not been widely embraced by consumers for either business or personal use; however, the Windows Surface tablet has been a massive success for the company. It should come as no surprise to learn that Windows has decided to ditch the Windows Phone, and instead release a Surface Phone incorporating many of the user-friendly features found on the tablet, including seamless Windows 10 integration and full versions of Microsoft Office applications. The release date is still very much up in the air, but reports suggest that it should be launched some time in the second half of 2016.

Google Nexus 6 2016

Seeing as 2016 is in the name, it would be surprising if Google’s new line of signature phones did not make its way onto the market at some point in the upcoming year. Gizmo China reports that Google will once again team up with Chinese manufacturer Huawei for the handset, which will run Android N, the latest Android operating system. The two worked together on the Nexus 6P, the last phone released by Google. But the new phone is anticipated to have Qualcomm’s recently released Snapdragon 820 chipset, as opposed to Huawei’s in-house chipset.

Figuring out which phone you need for yourself or your employees can be a headache-inducing task. Let our experts help explain the pros and cons of each new phone, and how it can help your business and its bottom line.

If you decided to pass up on buying a new phone in 2015, you might have done yourself a favor. While there were some good releases over the last 12 months, 2016 is shaping up to be a banner year, with several new launches planned by all the major players. So, what can you expect to find over the course of the next year? Here is the lowdown on a few of the new phones scheduled to be released in 2016.

Apple iPhone 7

There have been plenty of rumors about what the iPhone 7 and iPhone 7 Plus will feature, such as the elimination of the headphone jack, but not a whole lot more than that is known at the moment. These phones are expected to be thinner, and to feature common upgrades like a higher-resolution camera and a speedier processor. Everything else about the phone floating around at the moment is just hearsay. If Apple follows precedent, the iPhone 7 will be released in September.

Samsung Galaxy S7

Samsung fans won’t have to wait all that long to get their hands on the new line of Galaxy phones, with the Galaxy S7 expected to hit stores in February. While the Galaxy S6 and, in particular, the Galaxy S6 Edge had supply issues that made it hard for consumers to get their hands on one, the International Business Times reports that, this time around, five million devices will be available at launch. New features for the Galaxy include a 4k display and a pressure-sensitive touch screen. A retina scanner could also be included, according to The Wall Street Journal.

Windows Surface Phone

The Windows Phone has not been widely embraced by consumers for either business or personal use; however, the Windows Surface tablet has been a massive success for the company. It should come as no surprise to learn that Windows has decided to ditch the Windows Phone, and instead release a Surface Phone incorporating many of the user-friendly features found on the tablet, including seamless Windows 10 integration and full versions of Microsoft Office applications. The release date is still very much up in the air, but reports suggest that it should be launched some time in the second half of 2016.

Google Nexus 6 2016

Seeing as 2016 is in the name, it would be surprising if Google’s new line of signature phones did not make its way onto the market at some point in the upcoming year. Gizmo China reports that Google will once again team up with Chinese manufacturer Huawei for the handset, which will run Android N, the latest Android operating system. The two worked together on the Nexus 6P, the last phone released by Google. But the new phone is anticipated to have Qualcomm’s recently released Snapdragon 820 chipset, as opposed to Huawei’s in-house chipset.

Figuring out which phone you need for yourself or your employees can be a headache-inducing task. Let our experts help explain the pros and cons of each new phone, and how it can help your business and its bottom line.