Steve Thomas - IT Consultant

It’s been three weeks since one of the worst IT security vulnerabilities in history was announced, and consumers are still receiving mixed messages about how to protect themselves. We usually encourage users to install software updates as often as possible, but when it comes to Meltdown and Spectre, that advice comes with an asterisk.

Unsecured data storage

Spectre and Meltdown are the names given to two hardware flaws that allow hackers to see any piece of information stored on your computer. Although slightly different in execution, both take advantage of a hardware feature that computer chips use to access and store private information. For the last 20 years, security experts believed this information could not be stolen or spied on by malicious software, but that assumption was proven false on January 3, 2018.

Now that the Spectre and Meltdown vulnerabilities are public information, hackers can use them to create programs that steal passwords, social security numbers, credit card numbers, and anything else you type into your computer.

Because these problems are hardware-based, none of the updates will be able to secure the vulnerable storage; they’ll simply prevent your computer from storing anything in it. Currently, there are patches for:

  • Operating systems (Windows, macOS, and Linux)
  • Web browsers (Chrome, Firefox, Safari, Edge, and IE)
  • Chip firmware (low-level programs installed on the processor itself)

If you’re using an Apple computer, these updates are relatively easy to install. If you’re using a Windows or Linux-based computer, these patches may cause your machine to freeze, reboot unexpectedly, or significantly slow down.

Why should I wait to install the updates?

Intel, one of the chipmakers responsible for the Spectre and Meltdown flaws, has provided contradictory recommendations on more than one occasion. As recently as January 18, Intel recommended waiting for an updated patch, but in the same announcement also recommended “consumers to keep systems up-to-date.”

Experts believe detecting an attack that is based on one of these flaws will be relatively easy and represent an alternative to installing updates that could render your computer unusable.

What should I do?

IT support experts will be able to quickly and easily assess what is the best option for your computers. For example, our team can determine whether or not your hardware will conflict with the current patches, and either install them or set up a detection strategy that will help you mitigate the risks without ruining your computer.

If you need expert IT support for quick responses and ironclad security — give us a call today.

When it comes to security updates, time is usually of the essence. The longer you wait to install a fix from a vendor, the higher the risk of being compromised. But in the cases of the Meltdown and Spectre flaws, you might be better off waiting until a more reliable patch is released. Let’s review what’s going on and what the best course of action currently is.

Unsecured data storage

Spectre and Meltdown are the names given to two hardware flaws that allow hackers to see any piece of information stored on your computer. Although slightly different in execution, both take advantage of a hardware feature that computer chips use to access and store private information. For the last 20 years, security experts believed this information could not be stolen or spied on by malicious software, but that assumption was proven false on January 3, 2018.

Now that the Spectre and Meltdown vulnerabilities are public information, hackers can use them to create programs that steal passwords, social security numbers, credit card numbers, and anything else you type into your computer.

Because these problems are hardware-based, none of the updates will be able to secure the vulnerable storage; they’ll simply prevent your computer from storing anything in it. Currently, there are patches for:

  • Operating systems (Windows, macOS, and Linux)
  • Web browsers (Chrome, Firefox, Safari, Edge, and IE)
  • Chip firmware (low-level programs installed on the processor itself)

If you’re using an Apple computer, these updates are relatively easy to install. If you’re using a Windows or Linux-based computer, these patches may cause your machine to freeze, reboot unexpectedly, or significantly slow down.

Why should I wait to install the updates?

Intel, one of the chipmakers responsible for the Spectre and Meltdown flaws, has provided contradictory recommendations on more than one occasion. As recently as January 18, Intel recommended waiting for an updated patch, but in the same announcement also recommended “consumers to keep systems up-to-date.”

Experts believe detecting an attack that is based on one of these flaws will be relatively easy and represent an alternative to installing updates that could render your computer unusable.

What should I do?

IT support experts will be able to quickly and easily assess what is the best option for your computers. For example, our team can determine whether or not your hardware will conflict with the current patches, and either install them or set up a detection strategy that will help you mitigate the risks without ruining your computer.

If you need expert IT support for quick responses and ironclad security — give us a call today.

Installing security patches is usually such a humdrum task that even the most inexperienced users handle it. Unfortunately, that has not been the case with the Spectre and Meltdown fixes. This time around, we recommend you skip installing the update and let an IT professional handle it for you.

Unsecured data storage

Spectre and Meltdown are the names given to two hardware flaws that allow hackers to see any piece of information stored on your computer. Although slightly different in execution, both take advantage of a hardware feature that computer chips use to access and store private information. For the last 20 years, security experts believed this information could not be stolen or spied on by malicious software, but that assumption was proven false on January 3, 2018.

Now that the Spectre and Meltdown vulnerabilities are public information, hackers can use them to create programs that steal passwords, social security numbers, credit card numbers, and anything else you type into your computer.

Because these problems are hardware-based, none of the updates will be able to secure the vulnerable storage; they’ll simply prevent your computer from storing anything in it. Currently, there are patches for:

  • Operating systems (Windows, macOS, and Linux)
  • Web browsers (Chrome, Firefox, Safari, Edge, and IE)
  • Chip firmware (low-level programs installed on the processor itself)

If you’re using an Apple computer, these updates are relatively easy to install. If you’re using a Windows or Linux-based computer, these patches may cause your machine to freeze, reboot unexpectedly, or significantly slow down.

Why should I wait to install the updates?

Intel, one of the chipmakers responsible for the Spectre and Meltdown flaws, has provided contradictory recommendations on more than one occasion. As recently as January 18, Intel recommended waiting for an updated patch, but in the same announcement also recommended “consumers to keep systems up-to-date.”

Experts believe detecting an attack that is based on one of these flaws will be relatively easy and represent an alternative to installing updates that could render your computer unusable.

What should I do?

IT support experts will be able to quickly and easily assess what is the best option for your computers. For example, our team can determine whether or not your hardware will conflict with the current patches, and either install them or set up a detection strategy that will help you mitigate the risks without ruining your computer.

If you need expert IT support for quick responses and ironclad security — give us a call today.

From important work contacts to your favorite holiday photos in Cabo, it’s hard to imagine losing files on your Android phone. In the event of your device getting stolen, lost, or damaged, it’s better to be prepared and make sure that your most precious data is backed up. Here’s a guide on how you can transfer and save data from your Android phone to your computer:

What you need:

  • Your Android phone
  • A computer with a USB port
  • A USB cable

What you need to do:
If you have a Windows computer…

  • Start by plugging your phone into the computer via USB port.
  • Turn on your phone’s screen and unlock the device. At this point, your Android device should only be connected for charging. Swipe down from the top of your screen and tap on USB for charging to view more options.
  • Select Transfer files in the menu that appears.
  • On your computer, search for your Android device on the File Explorer. Click on the icon that represents your phone and you should be directed to your phone’s internal storage.
  • Drag and drop the files or folders into your preferred location, such as the desktop or documents. If you want to save videos and pictures, you can find them in the DCIM folder.
  • Once you are done, right-click your device’s name. Click Eject before unplugging the phone and USB cable.

If you have a Mac…
If you’re using a Mac desktop or laptop, the first thing you need to do is to download Android File Transfer, an official Google app that works on Macs running on OS X 10.5 or later. Afterwards, the process is pretty similar to how it’s done on Android, and you can easily transfer files even without an internet connection.

  • Download and install Android File Transfer on your computer.
  • Plug your device into your Mac USB port with the USB cable.
  • Unlock your phone and swipe down on your screen. Tap on USB for charging to view more options.
  • Select Transfer Files.
  • The application should run automatically on your Mac. You can also open the Mac Finder or Spotlight Search and look for the Android File Transfer on the list of programs. Double click the Android drive icon.
  • Browse the files and folders on your Android device and transfer files to your computer.
  • Once you are done, open the Finder sidebar and find your device under Devices. Click on Eject and unplug the phone and USB cable. You can also go to the desktop and drag your device to the Trash.

And voilà! — you’ve just learned an essential Android skill. Keeping a copy of personal or business data you care about is a task that should not be overlooked, since your valuable information can be wiped out in a matter of seconds due to human error, natural calamity, or unexpected downtime.

Securing a backup of files in your mobile device may be easy peasy, but how do you make all important data in your business devices and computers disaster-proof? Our team can offer regular backup solutions to ensure that your business will be able to weather the storm when it strikes. Call us today to discuss backup options available to your business.

 

There are many different ways to transfer files between Android phones and computers; however, most of these methods require an internet connection on both the phone and the computer during the process. So, if you are about to be off the grid for quite some time or would just rather transfer files without the internet, here’s how you can do just that with your trusty USB cable:

What you need:

  • Your Android phone
  • A computer with a USB port
  • A USB cable

What you need to do:
If you have a Windows computer…

  • Start by plugging your phone into the computer via USB port.
  • Turn on your phone’s screen and unlock the device. At this point, your Android device should only be connected for charging. Swipe down from the top of your screen and tap on USB for charging to view more options.
  • Select Transfer files in the menu that appears.
  • On your computer, search for your Android device on the File Explorer. Click on the icon that represents your phone and you should be directed to your phone’s internal storage.
  • Drag and drop the files or folders into your preferred location, such as the desktop or documents. If you want to save videos and pictures, you can find them in the DCIM folder.
  • Once you are done, right-click your device’s name. Click Eject before unplugging the phone and USB cable.

If you have a Mac…
If you’re using a Mac desktop or laptop, the first thing you need to do is to download Android File Transfer, an official Google app that works on Macs running on OS X 10.5 or later. Afterwards, the process is pretty similar to how it’s done on Android, and you can easily transfer files even without an internet connection.

  • Download and install Android File Transfer on your computer.
  • Plug your device into your Mac USB port with the USB cable.
  • Unlock your phone and swipe down on your screen. Tap on USB for charging to view more options.
  • Select Transfer Files.
  • The application should run automatically on your Mac. You can also open the Mac Finder or Spotlight Search and look for the Android File Transfer on the list of programs. Double click the Android drive icon.
  • Browse the files and folders on your Android device and transfer files to your computer.
  • Once you are done, open the Finder sidebar and find your device under Devices. Click on Eject and unplug the phone and USB cable. You can also go to the desktop and drag your device to the Trash.

And voilà! — you’ve just learned an essential Android skill. Keeping a copy of personal or business data you care about is a task that should not be overlooked, since your valuable information can be wiped out in a matter of seconds due to human error, natural calamity, or unexpected downtime.

Securing a backup of files in your mobile device may be easy peasy, but how do you make all important data in your business devices and computers disaster-proof? Our team can offer regular backup solutions to ensure that your business will be able to weather the storm when it strikes. Call us today to discuss backup options available to your business.

 

There’s a lot of good things to say about how-to articles. They’re simple, practical, and if we follow instructions correctly, they can give us a sense of accomplishment. From basic life skills such as learning how to change a lightbulb or how to fry an egg to more technical topics like learning how to write JavaScript or how to perfect a soufflé, there’s always someone out there who is going to need a how-to article on something.

If you’re that somebody today wondering how to transfer your files from your Android phone to your computer, here is how you do it:

What you need:

  • Your Android phone
  • A computer with a USB port
  • A USB cable

What you need to do:
If you have a Windows computer…

  • Start by plugging your phone into the computer via USB port.
  • Turn on your phone’s screen and unlock the device. At this point, your Android device should only be connected for charging. Swipe down from the top of your screen and tap on USB for charging to view more options.
  • Select Transfer files in the menu that appears.
  • On your computer, search for your Android device on the File Explorer. Click on the icon that represents your phone and you should be directed to your phone’s internal storage.
  • Drag and drop the files or folders into your preferred location, such as the desktop or documents. If you want to save videos and pictures, you can find them in the DCIM folder.
  • Once you are done, right-click your device’s name. Click Eject before unplugging the phone and USB cable.

If you have a Mac…
If you’re using a Mac desktop or laptop, the first thing you need to do is to download Android File Transfer, an official Google app that works on Macs running on OS X 10.5 or later. Afterwards, the process is pretty similar to how it’s done on Android, and you can easily transfer files even without an internet connection.

  • Download and install Android File Transfer on your computer.
  • Plug your device into your Mac USB port with the USB cable.
  • Unlock your phone and swipe down on your screen. Tap on USB for charging to view more options.
  • Select Transfer Files.
  • The application should run automatically on your Mac. You can also open the Mac Finder or Spotlight Search and look for the Android File Transfer on the list of programs. Double click the Android drive icon.
  • Browse the files and folders on your Android device and transfer files to your computer.
  • Once you are done, open the Finder sidebar and find your device under Devices. Click on Eject and unplug the phone and USB cable. You can also go to the desktop and drag your device to the Trash.

And voilà! — you’ve just learned an essential Android skill. Keeping a copy of personal or business data you care about is a task that should not be overlooked, since your valuable information can be wiped out in a matter of seconds due to human error, natural calamity, or unexpected downtime.

Securing a backup of files in your mobile device may be easy peasy, but how do you make all important data in your business devices and computers disaster-proof? Our team can offer regular backup solutions to ensure that your business will be able to weather the storm when it strikes. Call us today to discuss backup options available to your business.

 

Bloatware, junkware, trialware, third-party apps — whatever you call it. There’s now yet another reason to get rid of these annoying pre-installed programs and plugins indefinitely: security threats. Learn more about the other risk that might do more than slow down your computer.

Tavis Ormandy, a researcher from Google’s Project Zero, recently discovered that a compromised password management app, Keeper, had been installed with some versions of Windows 10. For a brief period, Keeper’s browser extension, when enabled, allowed websites to easily steal login credentials.

Users became exposed only if they have activated the plugin during Keeper’s setup process, or manually activated it in their browser. In response to Ormandy’s report, the Keeper team released a new version that fixes the security vulnerability, therefore addressing the issue once the software is up to date.

Although the issue was patched in a week, thousands of these third-party applications are added to laptops every day. This incident again highlights just how cautious individuals and businesses need to be in finding security vulnerabilities when purchasing computer hardware.

Why unwanted bloatware needs to go

Computer manufacturers make money installing third-party software along with Windows to laptops and PCs. Vendors pay to have their bloatware — such as trial versions of antivirus programs, video games, and browser toolbars — installed on new computers in hopes that people will purchase the full programs. In reality, bloatware slows down your computer, takes up disk space, and sometimes puts you at risk.
Thankfully, Microsoft has included an easy way to get rid of bloatware in Windows 10.

  1. Click the start menu, then the gear icon in the bottom right
  2. In the settings window, select Update & Security
  3. On the left-hand side, click Recovery
  4. Select ‘Learn how to start fresh with a clean installation of Windows’ and follow the instructions.

Bloatware not only clutters your PCs and laptops, but it can leave your business vulnerable to compromise as well. Don’t make this security mistake; learn more about protecting your computers from bloatware, and save yourself from tons of headaches down the line. Call our team of IT experts today!

Have you recently purchased new laptops or computers? Don’t get too excited. A new report proves that pre-installed software such as free trials and web browser toolbars can pose high-security risks. So if you want to maximize your new investment, here are some things you might want to know:

Tavis Ormandy, a researcher from Google’s Project Zero, recently discovered that a compromised password management app, Keeper, had been installed with some versions of Windows 10. For a brief period, Keeper’s browser extension, when enabled, allowed websites to easily steal login credentials.

Users became exposed only if they have activated the plugin during Keeper’s setup process, or manually activated it in their browser. In response to Ormandy’s report, the Keeper team released a new version that fixes the security vulnerability, therefore addressing the issue once the software is up to date.

Although the issue was patched in a week, thousands of these third-party applications are added to laptops every day. This incident again highlights just how cautious individuals and businesses need to be in finding security vulnerabilities when purchasing computer hardware.

Why unwanted bloatware needs to go

Computer manufacturers make money installing third-party software along with Windows to laptops and PCs. Vendors pay to have their bloatware — such as trial versions of antivirus programs, video games, and browser toolbars — installed on new computers in hopes that people will purchase the full programs. In reality, bloatware slows down your computer, takes up disk space, and sometimes puts you at risk.
Thankfully, Microsoft has included an easy way to get rid of bloatware in Windows 10.

  1. Click the start menu, then the gear icon in the bottom right
  2. In the settings window, select Update & Security
  3. On the left-hand side, click Recovery
  4. Select ‘Learn how to start fresh with a clean installation of Windows’ and follow the instructions.

Bloatware not only clutters your PCs and laptops, but it can leave your business vulnerable to compromise as well. Don’t make this security mistake; learn more about protecting your computers from bloatware, and save yourself from tons of headaches down the line. Call our team of IT experts today!

Bloatware is generally considered harmless, but what about when these unnecessary apps turn into a security risk? A recent report shows that a pre-installed app in some versions of Windows 10 had an alarming plugin flaw:

Tavis Ormandy, a researcher from Google’s Project Zero, recently discovered that a compromised password management app, Keeper, had been installed with some versions of Windows 10. For a brief period, Keeper’s browser extension, when enabled, allowed websites to easily steal login credentials.

Users became exposed only if they have activated the plugin during Keeper’s setup process, or manually activated it in their browser. In response to Ormandy’s report, the Keeper team released a new version that fixes the security vulnerability, therefore addressing the issue once the software is up to date.

Although the issue was patched in a week, thousands of these third-party applications are added to laptops every day. This incident again highlights just how cautious individuals and businesses need to be in finding security vulnerabilities when purchasing computer hardware.

Why unwanted bloatware needs to go

Computer manufacturers make money installing third-party software along with Windows to laptops and PCs. Vendors pay to have their bloatware — such as trial versions of antivirus programs, video games, and browser toolbars — installed on new computers in hopes that people will purchase the full programs. In reality, bloatware slows down your computer, takes up disk space, and sometimes puts you at risk.
Thankfully, Microsoft has included an easy way to get rid of bloatware in Windows 10.

  1. Click the start menu, then the gear icon in the bottom right
  2. In the settings window, select Update & Security
  3. On the left-hand side, click Recovery
  4. Select ‘Learn how to start fresh with a clean installation of Windows’ and follow the instructions.

Bloatware not only clutters your PCs and laptops, but it can leave your business vulnerable to compromise as well. Don’t make this security mistake; learn more about protecting your computers from bloatware, and save yourself from tons of headaches down the line. Call our team of IT experts today!

With the release of the Windows 10 Fall Creators update, users received an array of new features and improvements, including a streamlined Edge browser, UI design changes, and enhanced security features. But Microsoft isn’t done — they recently released new features for Windows 10 Insiders, too.

Sets

Sets takes the tab features from web browsers and adds them to various Microsoft apps, including Word, PowerPoint, OneNote, and Outlook. This reduces how many windows you have to have open.

For example, if you are working on a Word document and you need to research a particular topic, you can create a new tab, open Edge, and start surfing. The new tab page also gives you quick access to local files and Office 365 applications provided you have a subscription. This saves you from having to manage multiple windows since all the apps and websites that are relevant to your work are in one place.

And when you press save, Sets bundles your apps and research into a single file, allowing you to revisit relevant material.

Timeline

Speaking of revisiting material, Timeline displays apps and files you were using at a particular time so you can easily resume past activities.

What’s more, this feature works across all Cortana-enabled devices, which means you can switch from your desktop to your phone and access the same files you were previously working on. Cortana even suggests activities you might want to resume as you switch between devices.

To try Timeline, access Task View by pressing the Task View icon in the taskbar or hitting the Windows logo key + TAB. From there, you’ll be able to see recently accessed apps and websites and reopen them. There’s also a “See all” option that lets you view everything you’ve done in a single day, organized by hour. If you’re looking for a specific app, you can always use the search bar.

Windows 10 Insiders

Unfortunately, Sets and Timeline are not yet available to the general public. But if you’re interested in trying out these features for yourself, you can sign up for the Windows 10 Insider program.

Not only will you get these features, but you’ll also be one of the first to receive the latest updates Microsoft has to offer. You even get the opportunity to give feedback about new features, which helps improve Microsoft’s apps and services.

Want to be the first to know what features Microsoft will release? Call us today! As an experienced managed services provider, we’re tuned in to the most recent tech developments, whether they come from Microsoft, Google, or other industry leaders.

Just weeks after the major Windows 10 Fall Creators update, Microsoft has released two new features for Windows 10 Insiders called Sets and Timeline. Although these features will likely change over the course of the development period, here’s everything we know about them so far.

Sets

Sets takes the tab features from web browsers and adds them to various Microsoft apps, including Word, PowerPoint, OneNote, and Outlook. This reduces how many windows you have to have open.

For example, if you are working on a Word document and you need to research a particular topic, you can create a new tab, open Edge, and start surfing. The new tab page also gives you quick access to local files and Office 365 applications provided you have a subscription. This saves you from having to manage multiple windows since all the apps and websites that are relevant to your work are in one place.

And when you press save, Sets bundles your apps and research into a single file, allowing you to revisit relevant material.

Timeline

Speaking of revisiting material, Timeline displays apps and files you were using at a particular time so you can easily resume past activities.

What’s more, this feature works across all Cortana-enabled devices, which means you can switch from your desktop to your phone and access the same files you were previously working on. Cortana even suggests activities you might want to resume as you switch between devices.

To try Timeline, access Task View by pressing the Task View icon in the taskbar or hitting the Windows logo key + TAB. From there, you’ll be able to see recently accessed apps and websites and reopen them. There’s also a “See all” option that lets you view everything you’ve done in a single day, organized by hour. If you’re looking for a specific app, you can always use the search bar.

Windows 10 Insiders

Unfortunately, Sets and Timeline are not yet available to the general public. But if you’re interested in trying out these features for yourself, you can sign up for the Windows 10 Insider program.

Not only will you get these features, but you’ll also be one of the first to receive the latest updates Microsoft has to offer. You even get the opportunity to give feedback about new features, which helps improve Microsoft’s apps and services.

Want to be the first to know what features Microsoft will release? Call us today! As an experienced managed services provider, we’re tuned in to the most recent tech developments, whether they come from Microsoft, Google, or other industry leaders.

The recent Windows 10 Fall Creators update is just a few weeks old but Microsoft has already released another major update. On December 19, they rolled out a new Windows 10 Insider update to test two new features: Sets and Timeline.

Sets

Sets takes the tab features from web browsers and adds them to various Microsoft apps, including Word, PowerPoint, OneNote, and Outlook. This reduces how many windows you have to have open.

For example, if you are working on a Word document and you need to research a particular topic, you can create a new tab, open Edge, and start surfing. The new tab page also gives you quick access to local files and Office 365 applications provided you have a subscription. This saves you from having to manage multiple windows since all the apps and websites that are relevant to your work are in one place.

And when you press save, Sets bundles your apps and research into a single file, allowing you to revisit relevant material.

Timeline

Speaking of revisiting material, Timeline displays apps and files you were using at a particular time so you can easily resume past activities.

What’s more, this feature works across all Cortana-enabled devices, which means you can switch from your desktop to your phone and access the same files you were previously working on. Cortana even suggests activities you might want to resume as you switch between devices.

To try Timeline, access Task View by pressing the Task View icon in the taskbar or hitting the Windows logo key + TAB. From there, you’ll be able to see recently accessed apps and websites and reopen them. There’s also a “See all” option that lets you view everything you’ve done in a single day, organized by hour. If you’re looking for a specific app, you can always use the search bar.

Windows 10 Insiders

Unfortunately, Sets and Timeline are not yet available to the general public. But if you’re interested in trying out these features for yourself, you can sign up for the Windows 10 Insider program.

Not only will you get these features, but you’ll also be one of the first to receive the latest updates Microsoft has to offer. You even get the opportunity to give feedback about new features, which helps improve Microsoft’s apps and services.

Want to be the first to know what features Microsoft will release? Call us today! As an experienced managed services provider, we’re tuned in to the most recent tech developments, whether they come from Microsoft, Google, or other industry leaders.